Terms
How Quail works, written plainly.
Who runs Quail
Quail is operated by Bamboo Ventures Inc., 18 King Street East, Suite 1400, Toronto, ON M5C 1C4, Canada. Questions about these terms or a payment: oh@heyquail.com.
Who can use Quail
You must be 18 or older. Quail can't pay creators in some countries and regions, because of sanctions or because none of the ways we send money reach them; people there can't apply to campaigns. Quail isn't open to new creators in Quebec yet. Quail checks payees against government sanctions lists and may hold a withdrawal while its team reviews the details.
Deals stay on Quail
Brands and talent who meet on Quail agree to keep work for each other on Quail for 12 months after they first connect. Payments made outside Quail aren't covered by Quail and may lead to account removal.
Rates are private
What a creator earns in a campaign is private between the creator and Quail. Creators agree not to share their rate with brands, and brands agree not to ask.
Locked rates
When a creator is approved for a campaign, the pay terms at that moment are locked for that creator for as long as they stay in the campaign. Brands can raise pay; they can't lower it for existing creators.
Budgets
Brands fund campaigns in advance with a monthly budget. It is billed again each month until the brand stops it, which they can do any time from the campaign page. Creators are paid from that budget as their approved posts earn. When the budget runs out the campaign pauses. Budget that isn't used in a month rolls over to the next.
Reviews
Brands can approve, ask for changes on, or reject posts before they're paid. Once a post has been paid it can't be un-approved.
Staying in a campaign
A creator who goes 14 days without posting a new video for a campaign is removed from it. Quail shows a warning on the site before that happens, always tells the creator why, and what they earned up to that point stays theirs.
Withdrawals
Talent can withdraw their wallet balance at any time once it reaches $100. Withdrawals are sent to the talent's Wise account, usually within 24 hours (by PayPal only where Wise can't pay). Wise and PayPal take their transfer fee out of the amount sent.
Independent contractors
Creators work with Quail as independent contractors, not employees. Creators do their Quail work in the country they live in, and tell Quail before doing Quail work while in another country.
Taxes
Creators are responsible for their own taxes. Before withdrawing, a creator gives Quail their tax information: legal name, date of birth, home address, the tax number their country gave them where one is needed, and a signed statement that it's correct. Quail asks for it again if the rules change and at least every 3 years. Quail reports what it pays to tax authorities where the law requires it, including the Canada Revenue Agency (which may share it with the tax authority where the creator lives) and, for creators in the United States, the IRS. Withdrawals wait until the tax information is complete; earnings already in the wallet stay there.
Connected accounts
Creators can connect TikTok, Instagram and YouTube accounts so Quail posts the videos they uploaded and agreed to. For YouTube, Quail uses YouTube API Services: by connecting a YouTube channel you agree to be bound by the YouTube Terms of Service (youtube.com/t/terms).
Referrals
Creators who refer brands to Quail are paid under the referral terms at heyquail.com/referral-terms.
Disputes
Disputes between brands and talent are settled by Quail. Raise a dispute within 30 days of the payment it's about.